Q: How does Track It Forward work?
A: Each family will have a profile in the system tied to the email address used to register players in the league. Families choosing the Volunteering Program option at registration will be assigned to that season. Each season will have a “milestone” that shows you what you need to complete and where you stand. When the milestones are completed, we will record this on the back end as “complete.”
Q: How do I create an account?
A: STLL will create an account for each family based on the registration email you have on file, exactly the same way we create GameChanger accounts. Once an account is in the system, you can login, change the password and start tracking the points you’ve earned and signing up for volunteering activities.
Q: What if I have more than one family member that will be volunteering?
A: All families are asked to use a shared account for now in Track It Forward if possible.
Q: Can I have more than one account?
A: In instances where families use two different email accounts to register their children, we can support multiple family accounts in Track It Forward and then link the accounts so that the entire family is only working towards the one singular “milestone” that is required. We just need to know which accounts to link. Please work with us on this as it’s an advanced capability we will be using.
Q: The App says “hours”, but you are talking about “points.” Are they the same?
A: For the purposes of tracking, the milestone “hours” are the points you have accrued. The reason we are using points is that for some volunteering activities, the points and the hours don’t line up perfectly. For instance, a manager or board member volunteers more than 10 hours. So, we simply assign 10 “hours” which = 10 points. Same with other positions. The only thing you really need to understand is where you stand against the milestone.
Q: Will I track my own points or will STLL track them for me?
A: It will depend on the activity. Our goal is to make tracking and logging points as easy as possible. For major events, we may run a check in kiosk to confirm people check in and out for shifts. We will then bulk update everyone’s points after the event. For one-off activities, we may ask families to log the activity in the app on their phone. This will then be reviewed and signed off by an administrator.
Q: Do I have to log my hours/points if I am volunteering for a league-wide or team role?
A: No. Once the season begins and things have settled in with all these roles, we will bulk update all the points for people that are serving on the board, or have taken positions as managers, coaches and team parents.
Q: What are my options for logging and reviewing hours?
A: You can view them on your phone via the Track It Forward app, or bookmark and visit our page at https://www.trackitforward.com/site/santa-teresa-little-league.